Exchanges & Returns

Ink

Unopened bottles of ink are returnable within 15 days of purchase date.
20% restocking fees apply.
Shipping is non-refundable.
Client must return items at their own cost.

Opened items must be returned for inspection prior to refund or replacement.
Restocking fees may apply.
Shipping is non-refundable.
Client must return items at their own cost.

Film

Unopened items are returnable within 30 days of purchase date.
20% restocking fees apply.
Shipping is non-refundable.
Client must return items at their own cost.

Opened items must be returned for inspection prior to refund or replacement.
Restocking fees may apply.
Shipping is non-refundable.
Client must return items at their own cost.

Powder

Unopened items are returnable within 30 days of purchase date.
20% restocking fees apply.
Shipping is non-refundable.
Client must return items at their own cost.

Opened items must be returned for inspection prior to refund or replacement.
Restocking fees may apply.
Shipping is non-refundable.
Client must return items at their own cost.

Printheads

All sales are final. No Refunds / No returns / No exchanges.

Parts

Unopened items are returnable within 30 days of purchase date.
20% restocking fees apply.
Shipping is non-refundable.
Client must return items at their own cost.

Opened items must be returned for inspection prior to refund or replacement.
Restocking fees may apply.
Shipping is non-refundable.
Client must return items at their own cost.
There are typically no refunds / no returns / no exchanges on used parts.

Equipment

All sales are final. No Refunds / No returns / No exchanges.
Any problem with equipment will be repaired according to the terms of the warranty agreement. There are no warranties on the printheads.
If the problem cannot be fixed remotely, client is responsible to return equipment to our warehouse for repairs in its original packaging or in a safer and better packaging at their own cost.

Change or Cancelling an Order

To cancel orders please contact us by phone at 514-783-0800, by email (info@dtf.ca) or on our online chatting system (if available).Since we want our customers to get their items as soon as possible, if the order is placed before 1PM (EST/EDT), they are usually processed on the same business day. It is the customer’s responsibility to cover any shipping cost if any errors occur after shipping. Please check your order confirmation email. If the order information is incorrect or incomplete, customers are responsible to report it immediately to our customer service so that the order may be updated and changed accordingly. Once an order has been processed by our warehouse you may not cancel or change your order. If you have purchased the incorrect products, simply ask for a return authorization from our customer service team and, once the authorization confirmed, return the items to us to obtain a refund. A refund will be issued to your original method of payment and the funds should be available within 5 business days. (Shipping cost will be covered by the customer)

Product description

DTF.ca attempts to be as accurate as possible in its product, pricing and rebate information; however, DTF.ca cannot guarantee that product descriptions and/or specifications, pricing or any other content on the Website are accurate, complete, reliable, current or error-free. In the event that information is incorrect due to typographical, informational, technical or other errors, DTF.ca will not be liable for any loss or discrepancy with accurate data. If a product offered on the Website is not as described, or does not meet your expectations, your sole remedy is to return the product in accordance with Compatibleink.ca Return Policy.

Product Pricing

Except as otherwise noted, the price displayed for products on the Website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with industry practice; or the estimated retail value for a comparably featured item offered elsewhere. DTF.ca cannot confirm the price of an item until you place an order. Despite DTF.ca’s best efforts, a small number of items on the Website may be mispriced. If an item’s correct price is higher than the stated the price, DTF.ca will, at their discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Order error

If DTF.ca made an error while packaging your products please report any missing or wrong product within 7 days for replacement or refund. We will not accept any claim after 7 days after receiving orders. We suggest you should verify your order immediately when you received it.

Shipping

Wrong address

If our courier lost the package due to incorrect address provided by customer, customer will have to take full responsibility. We will not arrange refund or replacement for orders with the wrong shipping address. If a return to sender (RTS) is due to the customer’s mistake with the address (e.g. apartment number, business name, etc), we will charge extra shipping for the resend. If the customer wants a refund, we will deduct shipping from the refund, even if the order has benefited from our free shipping discount

Delivery estimate

For orders that have not been received on estimated date posted on courier’s website, please contact our customer service for assistance. We will contact our courier on your behalf for an investigation. Delivery time is only an estimate; delivery time is NOT a guarantee. Since we have no control over delivery time, we will not refund shipping cost for any delayed orders.

We are not responsible for any loss or delay. Once a package leaves our warehouse, it becomes the responsibility of the courier. The courier is responsible for any loss or unforeseen delays in your order’s arrival. Please contact us and we will contact the courier to open an investigation. Delay: When the products do not arrive within 48 hours after expected delivery date.